Your device ID is a unique identifier assigned to your Pulse. In case of an issue with your device, we might ask you to provide us this ID so we can help troubleshoot your issue(s). You can find your device ID via the listed methods below.
Finding your device ID on the physical device
Pulse One: The ID sticker is placed inside of the battery hatch. Flip your device over and push up on the back battery cover to remove it. Inside you should see a sticker that is 4-5 digits, this will be your device ID.
Pulse Pro: The ID sticker will be placed on the back of the unit.
Pulse Zero: The ID sticker will be placed on the back of the unit.
Pulse Hub & Sensors: The Hub ID is listed on the QR Code sticker on the side of the Hub. The sensor ID is listed on the QR code sticker attached to the cable.
Finding your device ID in-app
The device ID will be listed under your device name on the graph page for all devices. To enter the graph page of your device, simply tap/click on the preview card on your device dashboard.
